Tens of thousands of Sky TV subscribers complained that they couldn’t watch TV on Thursday night, and many still have the problem on Friday morning.
According to the outage tracker website Downdetector, individuals started reporting the problem at around 9 p.m., and by shortly before 10:30 p.m., more than 26,000 people reported that they couldn’t view their shows.
About 2,500 users reported that the problem seemed to still be present on Friday morning.
The majority of individuals impacted claimed that they were unable to view live shows because their TV kept crashing.
Some users reported that even with a good internet connection, they were unable to see online information, while others said that a message stating that they had no signal appeared.
Sky Q box users said trying to load shows was not working, and that even after unplugging their TV’s, their box would crash when booted up.
One customer said on Thursday night: “@skytv sort SkyQ please I have no signal at all I’m sat in my living room staring at a blank tv. My SkyQ box comes on and after 2 minutes goes off to the blank screen saying no signal I’ve tried everything before you give me options on what on to do. Please sort it.”
What has caused the issue remains unclear, as Sky TV have yet to comment or confirm the issue.
The Independent has contacted them for a comment.
Many complained about the lack of information, with one customer writing: “There’s clearly a serious nationwide problem with #SkyTV this evening but Sky have nothing about it on their website, X, Facebook or anywhere else. Very poor customercare @skytv .”
On Friday morning, the outage seemingly continued with one customer posting on social media: “Might have to buy a piano today if Sky doesn’t come back on.”
Some people on help forums recommended customers do a “power cycle” to help fix the issue – meaning they should switch off their box and unplug it from the mains before switching it back on.
However, many have reported this has not worked.
